Please note we currently require a 24-48 hour notice period to complete your vacation grocery deliveries.
Please note we currently require a 24-48 hour notice period to complete your vacation grocery deliveries.
Please reach us at info@thevacationgrocer.com if you cannot find an answer to your question.
Once you have finished shopping, click the checkout button, add your home address in the billing section, add your vacation rental address in the shipping section, add your arrival date and address and proceed to the secure PayPal link to add your credit card details. If you do not have a PayPal account you can open one free of charge at checkout.
Yes. We currently use PayPal for all our transactions. PayPal is a worldwide leader in safe, secure online transactions.
Unfortunately not. Our system is set up for online orders only at this time. If you have any questions, please call us during office hours and we will happily answer them.
No. Our packs are priced to reflect the items offered in each one.
Yes. However, if you do cancel the order and do not reschedule, we will charge a 25% restocking fee and refund the remainder to the credit card used to make the order.
No. Our delivery service is a pre-arrival service and we will put all of your groceries in the unit before your arrival. We refrigerate any items that need to be and all the other items will be left on the kitchen counter top along with a copy of your order and our contact details should there be any issues with your order.
If your destination isn't listed, please call or email us and we will be happy to confirm is we are able to complete your delivery.
Yes. It is added at checkout and is currently $7.99 for your entire order.
No. We have captured your vacation rental information before you are redirected to the secure PayPal site. We will be delivering to your vacation destination,.
If an item in unavailable, we will try to substitute it with an item of similar size and quality. If we are unable to do this we will refund the cost of the item to the credit card used to make the order.
We are not a physical grocery store, so we need this time to guarantee your items are available.
The only day we do not deliver is Christmas Day. However, if you try to order for a public holiday within 48 hours of your arrival, we are unlikely to be able to offer our service as we release our staff to spend time with their families based on the amount of orders we have received.