Store Policies

The Vacation Grocer strives to deliver all items requested. If the item requested is unavailable The Vacation Grocer reserves the right to substitute for an item of similar size and quality. If any item or substitute item is unavailable, a refund of the items value will be returned to the credit card used to make the purchase. 

When placing an order, please allow a minimum of 48 hours for us to process and prepare the delivery. Please note the only day we do not deliver is Christmas Day.

Please ensure that you give both your home address and the address of the rental home or resort where you require delivery. Please also ensure you specify the required delivery date. We deliver between 12-4 pm on your arrival day and when the delivery is complete we will make a courtesy call to confirm the completed delivery. If you have to cancel your order for any reason, due to new policies by PayPal, the processing fees will be taken out before the refund is issued.   

We use PayPal to process our credit card payments. PayPal is a trusted leader in online payments and is accepted all over the world. PayPal has industry leading security and fraud prevention systems to help protect your credit card information. Using PayPal means that your credit card information is never shared with the merchant. When you leave our site and get redirected to the Paypal site we will have your vacation address information. Please do not worry, we will not be shipping your order to your home address as possibly indicated at this time. You will have to open a PayPal account to order via our store.